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NACS Show 2022
  • Conference: October 1-4, 2022
  • Expo: October 2-4, 2022
  • Las Vegas Convention Center | Las Vegas
Education Sessions
When it comes to learning, the power of peers is unequaled. Connect and share with real-world industry insiders and retail superstars who are shaping the future of convenience.
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Showing 42 sessions

EV 101: What is EV/EV Charging and Why It's Important

Electric vehicles (EV) are being sold in increasing numbers and will become a significant part of the market in the near future, creating an opportunity for convenience retailers to continue...

Meeting Consumers Where They Are- Everywhere

Today’s consumers expect to purchase and receive products in a variety of ways making in store, curb-side, app availability, and delivery options a must. At the same time, more and more...

The Business Case for Sustainability Practices

As convenience store operators, we already have enough to worry about, but that doesn’t mean that we can forget the benefits that can be generated through a sustainability plan and emphasis...

The AI-Powered Convenience Store of the Future is Now Open for Business

Imagine a world where customers can walk in, grab what they need, and leave without waiting in line or stopping to scan and pay. Well, some retailers are already living in this world, opening...

Building Customer Loyalty Through Employee Culture & Engagement

As competition continues to rise in the convenience space, retailers must be vigilant in exploring ways to maximize their share of the market. One solution that often gets overlooked is the...

Inspect, Detect, Correct, & Maintain: How to Maximize Diesel Fuel Equipment Uptime

Your fueling equipment is one of your most expensive and valuable assets – are you doing everything you can to prevent premature failure? Success starts with understanding the risks to your...

Recruiting & Retaining Employees: Roundtable Discussions

EVERYONE has struggled with recruiting and retaining enough employees just to keep things going in 2021. Unfortunately everyone is fishing from the same pool of candidates, along with QSR's and...

Why Cross Channel Competitors Are Winning Trips

Kroger has announced that their store in a store concept has proven to be a winner increasing both trips and purchases. Grocery and big box quickly pivoting to meal solutions. Amazon Go driving...

Why Storytelling Helps Attract and Recruit Top Talent

It is human nature to communicate through stories, yet we often struggle to unlock the value of stories as a means of communicating in the workplace to drive action and outcomes. In this session...

PreRecorded: Private Label Trends

To grow your private brand program in 2021 and beyond, you need to look beyond the obvious categories (snack, coffee and beverages) and to look to target existing and potential customers in a much...

4 Ways to Stand Out as a Small Operator: Tips From the Gas Station Gourmet

From crawfish fettucine to Cajun curry to chicken fried steak, Al Hebert, aka, the Gas Station Gourmet, shares some memorable meals from his culinary journeys exploring small convenience stores...

Ransomware Is a Symptom

Ransomware dominates news headlines. The destructive forces of ransomware can end a business, but are we focusing on the right things? Is ransomware simply a symptom of a larger disease? In this...

Disappearing Gallons: Cause & Effect

The global effort to reduce carbon emissions from transportation have led to greater vehicle efficiency and an increased focus in delivering zero emissions vehicles, like electric and fuel cell...

Evolving Your Trip Drivers

This session will start out with a broad overview of how customer trip missions are changing, then dive into how a retailer is evolving their strategy based on these changes.

Food Safety Roundtables: Protecting Public Health and Your Brand

2020 was a crazy year, but foodservice still accounted for 22.6% of in-store convenience store sales. Safe food handling continues to take center stage in convenience retail operations to protect...

CANCELED: Stronger Together: The Business Case for DEI

Leaders are working tirelessly to address the needs and sentiments of employees while fostering a culture of diversity, inclusion, and belonging. This work has never been more important. According...

Determining the Perfect Product Mix

Is your product mix meeting shopper needs? Do you have difficulty keeping your offer new and fresh? This session will share with you the POS, industry, and vendor data and approach you should be...

Digitizing the Back Office

Does the thought of digitization for your operations seem daunting? Are you curious as to how many of your team members will adopt it, and what the employee experience could look like in a digital...

EV 201: How Do I Do EV?

Once you decide that offering charging services to your customers who drive electric vehicles (EV), where do you start? Fortunately, there are a lot of experts who can help you navigate this new...

How to Hire in the “New  Normal” Labor Market

Our new normal has put a strain on our needed labor pool. On top of our constant high turnover, we now must consider who is out there and how we can be their new employer of choice. Constantly...

From the Pump to the Store: Winning in an Environment of Expanding and Contracting Shopper Budgets

People may be getting back to some routines as the economy opens up, but the pandemic will cast a long shadow over the consumer landscape. Income trends have been altered by unprecedented changes...

Understanding Store Economics

In the year of Covid, we will concentrate on the financial wellbeing of a store from the manager’s perspective. With expenses rising, knowing the difference between mark-up and margin is the...

PreRecorded: The Convenience of Drive-Thru: Are C-Stores Asleep at The Wheel?

During this session we will look at the recent, enormous growth of "drive-thru" sales for QSR and Fast Casual brands. These are the brands that are competing for c-stores' food...

The Value Equation: Selling Strategies for Suppliers

**This session is open to booth personnel**

Expert panelists will share insights on the role their businesses play in the convenience...

Food Sampling Techniques and Why They Work

Sampling is a proven strategy to build brand recognition and grow demand. This session will discuss how this technique has been used successfully by select convenience stores and how to get started.

Increasing Foot Traffic with Your App

Whether you want to build a branded app for your stores or already have one this session provides a deep dive on all things mobile. Due to the pandemic, mobile app usage has skyrocketed with...

Modern Strategies for Customer Engagement and Loyalty

The customer’s digital experience with a convenience brand and their level of engagement, especially with a loyalty program, is key to developing a holistic B2C marketing strategy – one...

YOU Can Create Disney Magic Too! Lessons in Leadership, Management, Culture & Customer Service

In a tight labor market and the very competitive convenience channel, everyone is looking for ways to set their organization apart and to grow customer loyalty. Come to this session to hear from...

Cold Vault in 2021: Trends and Takeaways

The cold vault of 2021 is very different from the cold vault of 20 years ago. The exponential growth in alternative non-alcoholic beverages, craft beer, and mixed alcoholic drinks have given...

EV 301: The Economics of EV Charging

The current economics surrounding electric vehicle (EV) service equipment are challenging – from the cost of equipment to the cost of electricity and the relatively low level of demand for...

Protecting Profits Through Loss Prevention

In these new times where, operational expenses have increased exponentially, protecting profits is our number 1 priority. In the convenience retail environment, there are several larger areas of...

The 2021 NACS/Conexxus Technology Roadmap

2021 has prompted rapid digital transformation worldwide. With that in mind, NACS and Conexxus have revisited their technology roadmap—essential and prospective technologies the high...

What’s New With Cannabis

The burgeoning cannabis industry is both exciting yet frustratingly out of reach for convenience retailers due to restrictive licensing requirements in adult-use marijuana states and a regulatory...

What's In It for me? - How Incentive Programs Work For the Small Operator

Once you have hired, trained, and invested in a consistent, quality staff, your goal is to keep them in place. Employee incentive programs do not need to be expensive, but they must be fair...

Creating an Integrated Mobile Experience

One undeniable fact about consumer behavior, accelerated during the pandemic of 2020, is the consumer’s further embracement of mobile device connectivity for everything from search to...

Payments Disruption: The Card Companies Have Disrupted Your Business. How Will That Change?

When it comes to payment cards, retailers have little to no choice. To be in business, you have to accept them and with that acceptance comes endless demands from the global card networks. An...

A New Approach to Dayparts

There are 24 hours in a day, but no two hours are the same. Consumers changed their habits in 2020—some of which are here to stay. Retailers have and continue to make adjustments including...

Moving On: Easing Guests Post Pandemic Fears

As we look at the changes that the pandemic brought to our industry, it’s important to examine and anticipate the things that might be here to stay for the long haul: drive through...

Replicating Your Foodservice Offer Across Your Stores

So you have a successful foodservice offer at a few of your locations. How do you duplicate and scale this up across all 10 to 500 stores in your chain? This session will share how one chain did...

Trends in Biofuels and a Bridge to the Future

Despite the growing interest in electrification, fuel retailers should not discount biofuels. Biofuels represent an immediate option for those looking to lower carbon emissions now. This session...

Winning Search Along the Digital Path to Purchase

Winning the Convenience Shopper via Search --- Shoppers today have questions and they expect their device to have answers. In winning the convenience-minded shopper, today’s retailers cannot...

The Payment Blueprint of the Future

Venture capitalists are all investing in financial technologies. Online shopping has become easier through mobile and digital payments, but retailers are slow to see the benefits in brick and...

About Segments

To guide your session selection, NACS has developed three segments based on where you are in the business lifecycle in a certain topic. Your experience level can vary, depending on the topic. View our segment explanation to understand the differences between the segments: LAUNCHERS, EXPERIMENTERS, and TRANSFORMERS.

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