When the Supply Chain Becomes Your Weakest Link to Profits

Keeping your inventory fresh, new, and interesting for your customers is key to profitability. You and your customers are both frustrated by empty shelves.  In the current economic cycle...

Identifying Profit Opportunities: Offsetting Increased Labor Costs

Inflated wages are the hot button issue as we move away from the Covid years. Now that you have the staff in place, the task is to increase sales to cover the payroll demand. The key is to...

Training Managers to Be Trainers

In most Convenience Stores the manager is responsible for training the team. It is important for the staff to perceive the manager as the ship’s captain while keeping the store dynamic on an...

Handling the Angry Customer on the Front Line: When a Snickers Bar Is Not the Solution

Dissatisfied Customers can become angry customers very quickly --we have seen this lately on numerous news reports. The cashier is usually the first person an unhappy customer speaks to in a...
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