NACS Show 2025
  • Conference: October 14-17, 2025
  • Expo: October 15-17, 2025
  • Chicago | McCormick Place
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Purpose in Every Transaction: How Culture Drives Performance

Format: Case Study Case Study
General topic presenting lessons learned start to finish.
Format: Expert-Expert Interview Expert-Expert Interview
Replaces fireside chat or single presenter format. Must be known industry expert or presentation of robust data.
Format: Ignite Ignite
Slides run automatically keeping speaker pacing. Keeps session moving.
Format: Kaleidoscope Kaleidoscope
One topic through the eyes of different functional teams (e.g. supply chain, store ops, frontline, finance, etc.)
Format: Lightning Lightning
Moderated Q&A with small panel with efforts to drive diverse perspective; after 3 minutes on question, buzzer sounds and move to next question; forces people to be brief and clear on answers.
Format: Masterclass Masterclass
Single topic session which is a solo presenter and acts more like an university lecture. Must include multiple media, audience interaction, etc.
Format: Great Debate: Point Counterpoint Great Debate: Point Counterpoint
Facilitator stimulates point/counterpoint debate on key industry topic.
Format: Roundtables Roundtables
Facilitated discussion. Limited use of slides or video to set-up topic.
Format: Think You Know Me? Think You Know Me?
One group is polled on a topic, and then the other has to guess the outcomes, as a stimulant for discussion.
Format: Workshop Workshop
Traditional small group classroom style format.
People
Format: Case Study Case Study

What happens when every transaction is guided by purpose? For one retailer, being a neighbor—not just a retailer—is the driving force behind their growth and performance. In this session, the founder and CEO shares how a clear company purpose, rooted in serving residential communities, shapes every decision, interaction, and outcome. Learn how their customer service philosophy and management mindset foster accountability, loyalty, and operational excellence. Walk away with practical insights on how to embed purpose into your culture and why doing so leads to better retention, stronger teams, and sustained results.

October 14, 2025

3:15 PM - 4:15 PM CDT

451A



Add to Calendar 10/14/2025 3:15 PM 10/14/2025 4:15 PM America/Chicago NACS Show Education Session - Purpose in Every Transaction: How Culture Drives Performance

What happens when every transaction is guided by purpose? For one retailer, being a neighbor—not just a retailer—is the driving force behind their growth and performance. In this session, the founder and CEO shares how a clear company purpose, rooted in serving residential communities, shapes every decision, interaction, and outcome. Learn how their customer service philosophy and management mindset foster accountability, loyalty, and operational excellence. Walk away with practical insights on how to embed purpose into your culture and why doing so leads to better retention, stronger teams, and sustained results.

 451A

Speakers

Steve McKinley

CEO/Founder
Urban Value Store

Steve McKinley is the Founder and CEO of Urban Value Corner Store, a fast-growing retail concept redefining convenience within multifamily communities. Since opening the first location in...
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