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NACS Show 2022
  • Conference: October 1-4, 2022
  • Expo: October 2-4, 2022
  • Las Vegas Convention Center | Las Vegas

YOU Can Create Disney Magic Too! Lessons in Leadership, Management, Culture & Customer Service

October 6, 2021
9:15 AM - 10:15 AM CDT
Location: E353AB

I’m interested to see how other organizations outside the convenience industry have created cultures that result in strong customer loyalty.

In a tight labor market and the very competitive convenience channel, everyone is looking for ways to set their organization apart and to grow customer loyalty. Come to this session to hear from Lee Cockerell, the former Executive Vice President of Operations for Walt Disney World Resort, as he brings his innovative and powerful leadership and service lessons to your organization.


  • Discuss the basics for creating a world class organization with engaged team members and committed, loyal customers that produces exceptional business results
  • Identify tips to create a culture where everyone matters and they know they matter
  • Define the difference between Management and Leadership