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NACS Show 2022
  • Conference: October 1-4, 2022
  • Expo: October 2-4, 2022
  • Las Vegas Convention Center | Las Vegas

PreRecorded: The Convenience of Drive-Thru: Are C-Stores Asleep at The Wheel?

October 6, 2021
8:00 AM - 9:00 AM CDT
Location: E450A

I'm curious about how my company can grab some of our neighboring QSRs business

During this session we will look at the recent, enormous growth of "drive-thru" sales for QSR and Fast Casual brands. These are the brands that are competing for c-stores' food service business. The convenience of drive-thru (and curbside) is here to stay. Customers demand it. What are the implications for c-stores? You will discover the lessons learned from QSR and fast casual leaders like Starbucks, Chick-fil-A and Taco Bell. Learn what works, what doesn't work, and why. Leave the session with a proven roadmap for success.


  • Why c-stores are being out-convenienced by QSR and fast casual brands
  • How the new normal has raised the bar on foodservice convenience via the drive-thru
  • Seven drive-thru best-practices from leading QSR and fast casual brands
  • How Starbucks leveraged the drive-thru to add hundreds and hundreds of millions of dollars to the bottom line
  • Eleven things you can do to deliver the convenience of drive-thru and off-premise excellence