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NACS Show 2022
  • Conference: October 1-4, 2022
  • Expo: October 2-4, 2022
  • Las Vegas Convention Center | Las Vegas

Lee Cockerell

Executive Vice President (Retired and Inspired)
Walt Disney World Company

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years.  His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions. 

Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels.  Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.

Lee is author of six books on leadership, management and world class customer service; 

  • Creating Magic10 Common Sense Leadership Strategies from a Life at Disney (22 languages.)
  • The Customer Rules...The 39 Essential Rules for Delivering Sensational Service (16 languages.)
  • Time Management Magic…How to Get More Done Every Day. Move from surviving to thriving.
  • Career Magic…How to Stay on Track to Achieve a Stellar Career
  • Hardwiring Magic…A guide to implementing Disney Magic into your business
  • A-Game Magic…Business 101Course and Workbook (college text book,co-author)

Other Resources:

Lee and his wife Priscilla reside in Orlando, Florida.  Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.

For more information go to: www.LeeCockerell.com