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NACS Show 2023
  • Conference: October 3-6, 2023
  • Expo: October 4-6, 2023
  • Georgia World Congress Center | Atlanta

Josh Birdwell

VP, Guest/Retail Technology
Pilot Travel Centers

Josh Birdwell serves Pilot Company as VP of Retail and Guest Technology, overseeing store technology, digital property development, and cyber security. 

In 1998, Josh joined Pilot as a part-time desktop support analyst. He has served in various roles over the course of his 24-year career, expanding responsibilities as the company grew. Josh led the efforts to install self-checkout, modernize the retail technology stack, launch the new Pilot Flying J myRewards Plus™ app, and consolidate the points of sale from multiple acquisitions and brands to a single platform.

Josh graduated from The University of Tennessee with a degree in biomedical engineering and later an MBA. Additionally, he serves on the corporate board for Boys & Girls Clubs of the Tennessee Valley.

Speaking at:

Self-Checkout Strategies

Given the current state of labor, some stores see self-checkout systems as a way to mitigate hiring challenges, as low-paid employees seek better opportunities elsewhere during a period of high...