Self-checkout seems to be the right path forward, but I’m looking for advice from other retailers who have successfully implemented self-checkout in their stores.
Given the current state of labor, some stores see self-checkout systems as a way to mitigate hiring challenges, as low-paid employees seek better opportunities elsewhere during a period of high-quit levels. But is self-checkout really the answer? With so many different vendors and self-checkout strategies to consider, it can be a daunting area to enter (while working to mitigate your labor woes and please the customer). Come to this session to hear a discussion between retailers who have implemented self-checkout successfully and their advice for the industry.
Objectives:
Alan Meyer is the Chief Executive Officer for Meyer Oil Company responsible for the strategic direction, vision, growth and performance of Mach 1 convenience stores.
Alan has...
Josh Birdwell serves Pilot Company as VP of Retail and Guest Technology, overseeing store technology, digital property development, and cyber security.
In 1998, Josh joined Pilot...
Kim Stewart is editor-in-chief of the award-winning NACS Magazine and editorial director of NACS and Fuels Market News Magazine. She joined NACS in March 2019 after 12 years as...