Log In | Help
NACS Show 2021
  • Conference: October 5-8, 2021
  • Expo: October 6-8, 2021
  • McCormick Place | Chicago

Digitizing the Back Office

October 6, 2021
8:00 AM - 9:00 AM CDT
Location: E451A

I'm aware that digitization could help speed up back office and store operations, but am not sure where to start.

Does the thought of digitization for your operations seem daunting? Are you curious as to how many of your team members will adopt it, and what the employee experience could look like in a digital workplace? From communications, forms, time and attendance, and digital loss prevention just to name a few, there is a great world out there in digital innovation for retailers- it’s just a matter of getting started. Attend this session to hear tips and tricks on simplifying operations while decreasing admin hours and improving the employee experience, through the case studies of two retailers who have recently embarked on this journey.


  • List “soft” and “hard” benefits of digitizing your operations
  • Map out items to consider in the change management required of a digitization journey
  • Identify and prioritize elements of your operations where things could be simplified through digitization