Small Operator Workshop: Positive Upselling-No Questions Asked

Monday, Oct 8 | 8:00am – 10:15am

Location: Conf Room 10
Recommended Audience: 1-2 Stores; 3-25 Stores

The CSR will be the first to tell you they don’t like upselling. They feel they are pressuring their customers and they hate to constantly be told "no". This seminar not only addresses the obstacles of suggestive selling, it re-trains the CSR with positive upselling techniques unique to LJT Management. Exercises include calculating the impact of an add-on sale, identifying types of purchases and bundling opportunities. Employees learn "Tell them don’t Sell them"© and will understand how upselling does not necessarily mean asking for the sale.

Senior Trainer
LJT Management Services Inc