Small Operator Workshop: Preventing Complaints and Handling Unhappy Customers

Sunday, Oct 7 | 1:00pm – 3:15pm

Location: Conf Room 10
Recommended Audience: 1-2 Stores; 3-25 Stores

Complaints cost the business in both long and short term. In this seminar, we will take the pro-active approach of preventing complaints from happening to avoid the time consuming and frustrating job of handling complaints. We will look at what it takes to satisfy a customer and how to retain them in the event there is an issue on-site. Exercises will include how to diffuse an angry customer and communication skills development.​​​​​​

Senior Trainer
LJT Management Services Inc